Chrono Deluxe Limited will accept payments via the following methods: wire transfer and credit card* (for purchase under €9,999.00 or equivalent).
*Credit card charges: You’ll pay a fee of max. 1% which we’ll add at the payment stage.
Chrono Deluxe Limited highly recommends payment in the form of a wire transfer for security reasons.
You may browse the following payment methods below for more details:
- Wire Transfer
Chrono Deluxe Limited accepts direct wire transfers for both domestic and international orders. Chrono Deluxe Limited will not charge additional fees for your order if a wire transfer is used for payment. Wire transfer orders cannot be processed online and must be placed over email. You will be given an order number and emailed wire transfer details.
Wire transfers are recommended for orders placed without access to a credit card or to an order higher than €2,999.00 or equivalent. Chrono Deluxe Limited usually receives domestic wire transfers the same business day; international wire transfers about two to four business days to process. Please contact Chrono Deluxe Limited after the anticipated wire transfer date so we may check our records for your payment. After payment is received, your order will be shipped. To pay for an order with a wire transfer, please contact us or use the checkout form from My Account.
Wire transfer orders are processed manually. When sending Chrono Deluxe Limited an international wire transfer payment, please make sure to pay all fees associated with your wire transfer (contact your bank for fee details). Chrono Deluxe Limited will email you a list of wire transfer instructions after an invoice is generated in our system, and an order total is confirmed.
- Credit Cards
Chrono Deluxe Limited accepts the following credit/debit card payments for online orders:
• American Express
Verification of Orders
Billing Address: Please provide us with your billing address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location. We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
Orders may be subject to Chrono Deluxe Limited verification procedure. For your protection, you may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax or through our secure upload page.
Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both contact methods. Orders are authorized for payment when submitted online and your order will not be charged until it ships out of our warehouse. Please make sure that your billing information submitted to Chrono Deluxe Limited corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details. Billing and identity information submitted to Chrono Deluxe Limited that is inaccurate will delay the shipment of your order.
If we reject your order or are unable to complete your order for any reason, we will attempt to notify you using the e-mail address you have given us with the order.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order.
What should I do if my card is declined when placing an order?
If you receive a “declined” error message when your order is placed, you must contact your bank. Chrono Deluxe Limited has no control over these error messages; they are submitted from your bank’s online authorization system. There are numerous reasons explaining a “declined” message. Usually credit cards have an online spending limit, and you may contact your bank to grant permission for the online transaction. After the bank temporarily lifts this restriction, feel free to order the item online again and proceed to checkout.
Chrono Deluxe Limited reserves the right to refuse an order when the address or credit card is not verifiable.