FAQs

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Can I visit Chrono Jewellery Limited office and see an item before I purchase it?

Yes. However, not all of our items are stored at our office in Dublin. You must first place an order for the item you would like to purchase.

Does Chrono Jewellery Limited have a physical store that I can visit?

No, Chrono Jewellery Limited is an online store.

Are there any used items on Chrono Jewellery Limited?

No. We do not sell used or refurbished items.

Do the items on sale come with an authenticity card or certificate?

Every item sold by Chrono Jewellery Limited is brand new and comes with an authenticity card or certificate provided by the manufacturer.

Are all the items sold on Chrono Jewellery Limited authentic?

Chrono Jewellery Limited employs authenticity experts who perform thorough inspections of each and every item, making sure of their authenticity. Learn more about our authenticity guarantee [here].

How can I pay for my purchase(s)?

You can pay by credit card* (Visa/MasterCard) and bank transfer.
* Credit card charges: You’ll pay a fee of 3% which we’ll add at the payment stage.

Can I buy an item by paying in installments?

No. We do not offer this option.

What if the item I want isn’t available or is out of stock?

In this case, you can contact us and we will do our best to get the item you desire. As soon as it will be available, we will notify you.

How can I track my order?

You will receive an email as soon as your item ships. The email will enclose a tracking number and the name of the courier, which you can use to track your order.

What are the shipping fees?

The shipping fees vary with your location and order amount.

Can I cancel my order?

You can cancel your order any time prior to its shipment by reaching us on [email protected] or by calling us.

Does Chrono Jewellery Limited have a returns policy?

If you are unsatisfied with your item, you may return it within 14 days of receipt for a full refund, excluding the shipping fees. For more information visit About Us.

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