Here at Chrono Deluxe Limited we believe that what we are doing is extraordinary. We feel that listing high-end pieces is easy enough, but to sell these products is another story altogether. Since our founding, we have been building trust with new and existing customers by ensuring their transactions with us go through smoothly, discreetly and completely to the customer’s satisfaction.
Thank you for choosing us for the opulence you crave.
The first thing is REAL customer Feedback, just about every website out there has a Testimonial page that has multiple entries from customers all over raving about how great that website is and how satisfied they are with the product they bought. Well we don’t have that page, why? Simple, common sense will tell you that we control everything that is on our website, so we can put up as many testimonials as we like, all positive of course, and there is no way to verify how true the information is. How many times have you read “Great company, great deal, excellent customer service, Bob from Ohio”, it’s almost a cliché now.
We have been online since 2014 selling high end goods to clients all over the world.
Building trust online is difficult to do properly but very easy to fake. You won’t see any customer testimonials on our site frankly because we think they’re clichéd and flawed. Any testimonials you see on any website on the Internet might be completely fabricated. We’d rather you do the research on us to make sure you’re making your purchase with a company that can be trusted.
Chrono Deluxe Limited prescribes to a “No questions asked full refund” return policy on all of our products in stock. If for any reason you are not satisfied with your purchase, we will take it back and give you a full refund.
If you can move money with it, we’ll take it as a form of payment. We take credit cards, wire transfers, and we are one of the few retailers online who are willing to accept payments via the escrow service. We use escrow simply because we have nothing to hide and we’re certain that you will love your product once it is received.
We ship anything anywhere with anybody. You’ll never have to worry about lost, stolen or broken shipments as our packages are always insured for the full value of the contents. We sleep better at night and so do you.
Everything we sell on Chrono Deluxe Limited is one hundred percent authentic. We realize that it’s easy to make this claim so we have put measures in place to assure you of the legitimacy of the products we sell. If the item you purchased is proven to not be authentic, call us on it. We offer a “double your money back guarantee” and we will give you twice the price of your purchase.
Last, but not least, when you’ve been in business as long as we have, you build some references. As such, we have references from not only individuals, but from other retailers, the manufacturers themselves, and other dealers that you may have already made a purchase with, all over the world.
If none of what we've provided here answers your question, get in touch with us. You can do that by visiting the contact page and filling out the form there.
Chrono Deluxe Limited guarantees that all watches and brand name jewelry sold through our website is 100% authentic and, where applicable, will include the original packaging with serial numbers and/or certificates of authenticity. We also guarantee that all watches and jewelry we sell are brand new and unused (unless otherwise stated).
In fact, we are so confident in our guarantees of authenticity that we will refund double the purchase price if you get something from us that is proven to be a fake (some restrictions to this policy apply to art and antiques; contact us for full details).
While we are NOT an authorized dealer of any of the watch or jewelry brands that we sell, we do source our watches and brand name jewelry directly through authorized dealers and distributors. We thoroughly screen all of our vendors on a regular basis to make sure that they meet the high standards we set for all our business associates.
Every high-end watch and jewelry manufacturer imprints a serial number on each of their pieces for identification purposes. We guarantee that each item we sell bears the original manufacturer’s serial number intact and without any alterations. In rare cases, some brand name jewelry pieces will not have a serial number, but this is only in the cases where the manufacturer themselves produced the piece without an imprint (usually due to size or design limitations).
Watches: We will service every brand name watch sold on our website for a period of 2 - 5 years after purchase. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program.
Damage that occurs due to having the watch serviced by a third party null and voids the warranty. This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.
Jewelry: In the unlikely event that part of your jewelry breaks within 2 years of the date of purchase, you can send it back to us and our qualified jewelers will repair the piece and get it back to you, usually within 10 days.
Our Limited Warranty for Watches and Jewelry: The Chrono Deluxe Limited warranty covers all new watches and jewelry for the period of two years from the date of purchase.
The warranty covers manufacturing defects only.
The warranty does not cover damages such as scratches, finish, crystals, glass, Straps – leather, fabric or rubber, damage due to wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations, and damage due to physical and/or accidental abuse.
Watches opened or repaired by any other source will void all warranties. Chrono Deluxe Limited will cover all parts and labor or replace the watch at our discretion within the warranty period.
Shipping and insurance costs for warranty returns to us must be covered by the customer. Returns must be shipped via traceable courier, such as UPS or USPS (do not ship via FedEx; FedEx does not insure watches or jewelry valued above $500). Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable. Return shipping expenses to the customer once the watch is repaired will be covered by Chrono Deluxe Limited.
In case a repair is necessary, please contact us to obtain a return authorization number. All warranty returns must have a Return Authorization Number (RA). This number must be displayed on the outside of the box. A watch returned without authorization will be refused. Please include a copy of your invoice and/or a detailed letter indicating the problem, the return address, contact phone numbers and an email address.
GrandLuxuryWatches.com is a website that is protected by state of the art Internet security. We take the security of our customers very seriously and always make sure that all your information is being passes behind a veil minimum of 2048 bit SSL encryption with keys from COMODO CA while on the website. Once the information is on our server, it is encrypted using 2048-bit AES encryption.
Your personal information is very important and we treat it as such. All your information such as name, address and especially your payment information is held privately and will only ever be used for billing, verification and shipping purposes.
We value your patronage and your privacy. Rest assured that we are in no way the type of people to share your information. We have policies in place to treat your information with the same level of security as we do our products.
Browsing our site requires that you submit no information about yourself whatsoever. However, when you do voluntarily submit your information such as name, email, address, and credit card information for the purpose of a purchase, you are consenting that we are able to use that information to get you your product. You are giving us consent to the collection, use and disclosure of your personally identifiable information and you understand and agree that we may share information about you and your transaction with our business partners solely for the purpose of getting your goods to you. This will include fraud prevention, vendor direct shipping and credit card authorization. We may also disclose such information when you ask us to do so, when you need to be identified or contacted, to protect your rights as well as the rights of GrandLuxuryWatches.com or as require by law.
When you are visiting our website or communicating with us electronically, you consent to receive communications from us. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
Cookies and Other Data Collection Devices:
From time to time GrandLuxuryWatches.com collects non-personal data through cookies, web logs, and other web monitoring technologies. A cookie is an element of data that frequently contains an anonymous unique identifier. Such data is sent from the website to your browser, which may then store it on your system for future use.
When you visit our website, our web server automatically collects readily available information provided by your web browser or ISP such as IP addresses. We mostly use this information for demographic purposes, as well as improving our site design, product assortments, customer service, and special promotions.
As a seller of High End Goods, we are a primary target for online fraud and we approach this very seriously. If we receive a fraudulent order, we will notify and cooperate with the Local and Federal authorities. We do this to protect ourselves and our customers. Everything acquired during the process of fraudulent orders will immediately be turned in to the proper authorities in your immediate area. If you plan on committing fraud against us, DO NOT waste your time, we have seen it all, it will not work with us!
As we've already bragged about a bit, Chrono Deluxe Limited has a really rather large collection in our warehouse. As such, most of what you see on the site is in stock and will ship with 5-19 days of a completed transaction. We will notify you that your package has left either by email or by phone.
That being said, a lot of the time, due to a high volume of orders or due to the item being on backorder, we simply cannot get the item out in a day or two. If this is the case, we will get in touch with you in a timely manner and sort out either a reasonable time frame for you to receive your order or find something else that suits your tastes. If you have already paid but the item is not in stock, we will be happy to refund your money. We are not in the business of holding your money hostage and the transaction will be refunded in the same manner it was applied.
Chrono Deluxe Limited has a large collection of the advertised watches in our inventory. As such, many of the watches advertised on our site are currently in stock and will ship within 5-10 days of a completed transaction. However, not all of the advertised watches are in inventory or immediately available. If a watch is not immediately available, Chrono Deluxe Limited will endeavor to obtain the watch for our customer and will contact the customer to discuss a reasonable time period for delivery. We will not charge your credit card for any watch not in stock and will immediately refund payment made for any watch that is not immediately available for shipment to the customer.
It is also important to keep in mind that Chrono Deluxe Limited sells across multiple platforms such as our website, to dealers, at trade shows and we often have pieces out on memos to different stores around the world. As such, it is always possible, however highly unlikely, that slight shipping delays can occur. If you are ever concerned about the stocking status of a very particular piece, simply contacting will clear up any questions you might have.
We will ship anywhere in the world with any of the world's trusted carriers like FedEx, UPS, DHL, EMS, TNT, and the USPS. Decisions will be based on where the package is going and how large it is.
Everything that leaves our store is fully insured against loss, theft and damage during its transit so you can rest easy knowing that your investment is protected. All of our packages are insured by an independent third party insurance company. Obviously, some of the time an item will exceed the limits of the insurance policy. In such cases, we will use armored services such as Brinks, Malca Amit, and Ferrari Express to get your package to you on time and in immaculate condition. Again, charges for these services will apply and will be provided at the time of purchase.
Please note that due to the nature of our products and their value, every single one of the packages we send out will need an adult signature at the time of delivery. For insurance reasons, we are not able to ship our products if there isn't an adult available to sign for the package upon delivery.
Shipping to an address other than the billing address when paying with a Credit Card:
Because of the heightened risk of fraud associated with shipping luxury products, Chrono Deluxe Limited prefers to ship items to the billing addresses of their purchasers. We do, however, realize that there is often a desire to have the item shipped to an alternate address. If you would like that a package be shipped to an address other than your billing address, we ask that you contact us firstly.
Duty - Most international orders are subject to customs duty and tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details. The average international order takes up to one week for delivery. Oversize and/or high value orders may require additional shipping charges.
If for any reason you are not 100% satisfied with your purchase send it back and we will refund your order. Please note this does not apply to items that are on memo, or special and/or custom orders. If you are planning on returning an item to us, it must be returned in its original box with everything it came with. For any jewelry purchase, tags MUST be attached as they were upon arrival or we cannot accept the return.
The only fees you will be responsible for are return shipping costs, and for international customers, any duties or value added taxes.
Returns must be made within 14 days of you receiving the product.
All returns must also have a Return Authorization (RA) number. As such, to get an RA number, you'll need to get in touch with us prior to shipping it back. This number must be displayed on the outside of your box and will expedite the process. Any returns without an RA number will be returned to the sender.
Returns will be credited in full minus the price of the original shipping costs and the costs associated with insuring your purchase.
Credit will be issued in the same form that your payment was made. We cannot refund you cash for a purchase you made with a credit card.
We expect the same level of security and shipping when you are getting the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Do not ship via FedEx, as FedEx does not insure watches or jewelry valued above 500 Euro. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of a loss or damage, customer is liable.
Once you have received an RA number, the item must be shipped to us so that we receive it within 14 days. In addition to the above, the following must be taken into account depending on what you purchased from us and want to return.
Watches must be returned in the original condition, with all protective plastics/tape and hang tags intact, and with all accessories, including boxes and papers. Until you are positive you will be keeping the watch, kindly refrain from wearing it. It is almost impossible to wear a watch for even a day and for the watch not be blemished or scratched. Please do not have the bracelet sized (links removed), or any straps cut. Please note that some watches are on memo and do not carry a return policy. Also, note that special and/or custom orders do not carry any return policy.
All jewelry must be returned to us in the original condition, with all of the original included items consisting of boxes and papers, and with tags attached. Resizing of rings, bracelets, and necklaces done by the customer voids the return policy.
We will gladly assist in providing special orders of items that we may not currently have in stock. Due to the specialized nature, special order items are not subject to the standard return policy. This mostly applies to Watches and Brand Name jewelry that is not in stock and has to be ordered.
Our "No Questions Asked" return policy is only for in stock items. This does NOT apply to items that are on memo, special and/or custom orders, as well as the exchange of any items that fall under these criteria. Exchanges can be accepted only for items purchased in stock for other in stock items. Feel free to contact us about your purchase’s status as a special order or in stock item.
Purchases by Manufacturers:
Our return policy does not apply to any purchases made by any watch manufacturer, watch brand distributors, and/or any person acting on behalf of any of these entities in any capacity. Purchases made by the aforementioned entities may not be returned for any reason under any circumstances.
We believe that the conditions laid out here are very reasonable, fair and simple to adhere to. If for any reason any of these conditions can't be met, please get in touch with us as soon as possible. We are very reasonable people and are willing to listen to what you have to say, but you simply must give us a call and receive authorization before you put the product in the mail.
Gift certificates are perfect for so many instances. If you're sure the recipient is a fan of the luxury goods we sell here, but you're not entirely certain of which style best suits their personality, a gift certificate is in order. They are perfect gifts for those who live around the world, as we will ship anywhere. They also make great donations for charity events and other donations.
What's more is that our gift certificates never expire and can be purchased in any denomination you wish. We feel that expiring gift certificates are a terrible way to take advantage of customers and we simply don't prescribe to such unfavorable business techniques. Please get in touch with us if you would like to purchase a gift certificate.
If you are a dealer and you're wondering what we can offer you, please get in touch with us. We welcome all inquiries and would much rather work with you than against you. What we achieve together will be greater than what we could have achieved separately.
Similarly, if you are a company that manufacturers or wholesales luxury products and you feel like they would have a nice home here at Chrono Deluxe Limited, please, get in touch with us and we'll work something out.
Please take some time to read the full terms and conditions for GrandLuxuryWatches.com. If you have any questions or concerns about our terms and conditions please feel free to contact us.